Shipping policy
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Shipping & Handling
1. Our main markets include the United States and the countries listed below. The time frame for order delivery is divided into two parts:
- Processing time: 3–5 business days
- Shipping time: 15–20 business days
2. Shipping Fees:
Shipping fees are determined by the destination country. We offer Standard Shipping and Priority Shipping at the following rates:
Shipping Zone 1 – United Kingdom & Selected Asian Countries
- Standard Shipping: £5.99
- Priority Shipping: £9.99
- Delivery destinations: United Kingdom, South Korea, Malaysia, Japan, and Singapore.
Shipping Zone 2 – United States & Other International Destinations
- Standard Shipping: £7.99
- Priority Shipping: £11.99
- Delivery destinations: United States, Colombia, Canada, Mexico, Australia, New Zealand, Israel, United Arab Emirates, and Turkey.
Shipping Zone 3 – European Destinations, Including Selected Non-EU Countries
- Standard Shipping: £9.99
- Priority Shipping: £13.99
- Delivery destinations: Ireland, Estonia, Austria, Bulgaria, Belgium, Poland, Denmark, Germany, France, Finland, Netherlands, Czech Republic, Croatia, Latvia, Lithuania, Luxembourg, Romania, Malta, Norway, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Spain, Greece, Hungary, and Italy.
Free Standard Shipping on orders over £49.99.
Free Standard Shipping is available for all delivery destinations listed above. Priority Shipping is charged separately at the applicable rate of £9.99, £11.99, or £13.99, depending on the destination country, regardless of the order value.
3. Shipping Methods: 4PX, YunExpress, Wanb Express, UBI
We will make every effort to deliver your package as soon as possible. However, additional time may be required due to invalid addresses and customs clearance issues.
Please contact our customer service team if you have any questions concerning the shipping time.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, so you can track your package every step of the way.
You can check the status of your shipment using the tracking number at:
Order Processing
Unless otherwise notified, all orders will leave our warehouse within 1 to 3 working days. After the product leaves the factory, it usually takes 7 to 14 working days to receive the goods, depending on your delivery location. After the product is shipped, you will receive a tracking number from the shipping company. This will help you track your shipment and check its estimated delivery progress.
Thank you to all our customers for your continued support and patronage. In order to provide a better shopping experience, we have decided to upgrade our warehouse, factory, and website from February 9th to February 15th. This may cause logistics delays, and products purchased before February 9th are not expected to arrive until March 1st. We appreciate your patience and understanding.
Please note that shipping time does not include processing time. The total time required to receive an order is processing time + shipping time. For orders with multiple items, the processing time will be based on the item with the longest processing time.
If there are any problems with your order, you can submit a support request to our customer service center for further assistance. Our dedicated customer service team will contact you within 24 hours.
Do You Provide Tracking Information?
Yes, you will receive an email with tracking information after your order has been shipped. If you still have not received the tracking information within 5 days, please contact us.
My Tracking Record Says "No Information Is Currently Available."
If the tracking information is not available, please try again later. Please note that tracking updates may take some time to appear. Click here to enter your tracking number and view the available logistics information.
Taxes & Duties
Please note that our products do not carry additional product taxes charged by us.
*All estimated shipping times exclude additional customs clearance delays.
Thank you for trusting our business. If you have any questions, please contact our customer service center at service@primesedit.com for assistance with your order.